- All Questions
- Personal Tailoring
- Returns and Exchanges
- Size and Fits
- Distributors & Agents
Does SUISTUDIO ship to Post Office boxes? +
Please note that we do not deliver to Post Office boxes, forwarding addresses or courier collection points. We do deliver to all home and office addresses.
How long does it take for my order to arrive and how much will it cost? +
SUISTUDIO's estimated delivery time and shipping fees vary by country. We aim to deliver all orders within 3 to 4 business days worldwide, but most countries are eligible for next-day and two-day delivery services. Please see below for more information.
Region Delivery time Delivery cost Europe 1-4 business days West, North & South EU countries : Free delivery
East EU & non-EU countries
: Free delivery on orders over €100 North-America 1-5 business days USA : Free delivery
: Free delivery on orders over $500 South-America 3-5 business days $35 Middle-East 2-3 business days Between $15 and $35 Asia 3-5 business days Between $15 and $35
Oceania 3-4 business days $25. Free delivery on orders over $500. Africa 3-4 business days $35
Our shipping fee always includes customs duties and import taxes. Please note that delivery into extended areas may take a day or two longer.
What countries does SUISTUDIO ship to? +
SUISTUDIO offers worldwide delivery, using high-end courier services. Please select your country of shipping destination at the top-right of the web site before you start shopping.
How can I track my order? +
Your products will be delivered through high-quality courier services. After we have dispatched your parcel, you will receive an automated email stating a track & trace number so you can easily follow the whereabouts of your parcel.
Why has my payment failed? +
There are many reasons payment errors can occur and a number of steps you can take to resolve potential issues. Please review your personal and credit card information to verify that everything has been entered correctly. You could also try a different credit card or payment method, such as PayPal. If problems persist, please contact your bank, as it is possible that your account lacks sufficient funds or has been flagged for security reasons. For any other issues or questions, please contact our Customer Service representatives.
What are the payment methods SUISTUDIO accepts? +
We accept Visa, MasterCard, American Express and PayPal for all countries. In addition, we offer various local payment methods in many countries. In addition, we offer Mpesa, Yucash and Airtel payment methods on all African orders. In Austria we also accept Sofortüberweisung. In Belgium we also accept Sofortüberweisung. In Switzerland we also accept Sofortüberweisung. In China we also accept UnionPay and AliPay. In Germany we also accept Giropay, Sofortüberweisung and Klarna. In Finland we also accept FI-banking. In Japan we also accept JCB. In the Netherlands we also accept iDeal and Klarna. In Poland we also accept dotPay. In Sweden we also accept Klarna.
Do you offer tailoring to online purchases, or Personal Tailoring for online purchase? +
We cannot alter your online purchases before shipping them. To ensure the perfect fit, we advise you to come to our stores so we may advise you on alterations. If you are not close to a SUISTUDIO store, you may alternatively take your garment to your personal tailor.
How do I know if an item is in stock? +
Our current stock is listed on our website. If your desired size is not available in the drop-down menu of a product, it means this size is out of stock. If you have special requests concerning sizing and availability, please call or email our Customer Service department. SUISTUDIO does not work with a waiting list; when more sizes become available they are immediately displayed online and available for purchase.
How do I make a purchase? +
We aim to make online shopping as simple and straightforward as possible. If you know what you are looking for, you can select this category in our online store. You can also browse and make purchases using our Shop by Look section. Once you have found an item of your liking, select your size and use the Add to cart button. If you don't know your size, you can use our size advisor. Review the items in your shopping cart by selecting the cart icon in the top right corner. You can use the remove-button to delete items from your cart. Click on check out to go to the page where you can complete your order.
What about the warranty on my products? +
Our products enjoy legal warranty. In the unlikely case that you encounter an issue with the product(s) you have purchases with us, you can contact our Customer Service representatives or visit one of our stores.
Do I need to set up an account to place an order? +
Yes, creating a SUISTUDIO account has many benefits:
Track your orders and review past purchases
Request returns or exchanges
Save your address and card details for faster shopping
Save your personal measurements and sizes
How do I return or exchange an item? +
Products that have been bought online or outside of Russia, can at this time not be returned in our Russian retails stores. For in-store purchases within Russia, a 14 day return policy applies. For all other cases, the following terms & conditions apply:
Should your SUISTUDIO purchase not meet your expectations or should you change your mind, you may return the product within 30 days after delivery, for a full refund or an exchange. Returns are free; you do not have to pay for return shipment costs. There are 2 ways to make a return:
Go to www.SUISTUDIO.com/return and use your order details to log in. You can select the products that you wish to return, and indicate whether you want a refund or an exchange. After that you can choose whether you would like to schedule a (free) carrier pick-up service, or wish to drop-off the product yourself at either a store or drop-off point. Should you ship your returns back, you can use the prepaid return label that was included in the original shipment.
Take your returns to one of our store locations, where we will process your refund or exchange.
After we have correctly received your returns at our warehouse, we will refund the products' total purchase amount to the payment method used to place your original order within 5-7 business days. If you chose to receive an exchange product, these will be re-shipped within 1-2 business days after we received your return.
After we have correctly received your goods, we will refund the amount of the returned goods to the payment method used to place your original order as soon as possible, but no later than 14 calendar days. Exchanges will be re-shipped within 1-2 business days after we have received your return. Please note that Suitsupply may charge reconditioning costs should you return a damaged product.
When will I receive my refund? +
After we have correctly and timely received and processed your returns, you will receive the refund of the products' total purchase amount to the original payment method within 5-7 business days.
When will I receive my exchanged item? +
If you request an exchange, we will proceed with sending you the exchanged product(s) as soon as we have correctly received the returned goods.
I have a question or a comment about your products or service. +
If you have any questions or comments about our products or service, do not hesitate to contact our Customer Service representatives. You will receive an answer within 8 hours. Our Customer Service representatives are available per email or by telephone.
If this doesn't resolve your question or issue to your satisfaction, you have the right to pose your question via www.thuiswinkel.org/klacht, where the Thuiswinkel.org institution will serve as an intermediary with Suitsupply. Should this still not resolve your question or issue, you can refer to the independent Consumer Complaints Board ("Geschillencommissie Thuiswinkel").
Is it possible to order the trousers of a suit in a different size to the jacket? +
It is possible to order different sizes for the jacket and the trousers/ skirt/ shorts of all suits.
How much duties and taxes will I have to pay when I order from SUISTUDIO? +
If you are shipping within the USA, sales tax will only be charged on states where Suitsupply has a physical presence (AZ, CA, CO, CT, DC, FL, GA, IL, NV, NY, PA, TX, WA). No other tax or import duty will be applied to orders shipped within the USA. Please note that all non-customs related local taxes are the customer's responsibility. Suitsupply is not responsible for reporting or paying additional local taxes to states, such as Use Tax.
For purchases made in the rest of the world, we may apply country- or region-specific sales taxes or import duties, which will be clearly mentioned in the check-out process. If any extra costs involved in receiving or importing your order, Suitsupply will pay for this. You will never have to pay any costs that are not mentioned in the check-out process.
When visiting our website, SUISTUDIO receives and records information from your browser through a variety of methods, such as cookies and pixel tags. Cookies are pieces of information sent to your web browser when you visit the SUISTUDIO website. Working in combination with website content, cookies capture and remember information like shopping cart items, purchase history, username, password, and other information.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies by adjusting your browser settings. However, please note that disabling cookies will restrict access to many of the features that make our website more efficient, as well as prevent certain services, including online shopping, from functioning properly. SUISTUDIO also works with companies who use tracking technologies to serve ads on our behalf across the internet. Additionally, these companies may collect non-personally identifiable information about your visits to our website to help research and measure the effectiveness of our online content, advertisements, and other forms of communications.
If you are located in Europe, you can delete cookies via Your Online Choices, to ensure they won’t be placed on a third party website.
How do I change country? +
When you visit our website, the ‘ship to’ country will change automatically depending on your IP-address. English, and possibly the native language of the country you are located, will be available for selection. If you want to ship to a country different from the one you are located at the time of ordering, you can select a country from the ‘ship to’ drop-down menu on the top right corner.
Do you have any distributors or agents in my country, or can I become a distributor or agent? +
No. SUISTUDIO products are only available for sale online or within one of our retail stores.
Can I buy SUISTUDIO products in wholesale/bulk? +
SUISTUDIO does not operate any discounts on wholesale or bulk orders.